Frequently Asked Questions
The FAQ, also known as frequently asked questions, from Glass Garden Room
Quotes
How long does it take to get a quote, what do I need to send you?
We aim to reply to all enquiries within 2 working days, usually most requests are provided the same working day.
To help make our quote more accurate, please include the width and projection you would like, along with any specific details important to you including:
- Your roof (glass or polycarbonate)
- Wall-mounted or freestanding
- Side walls or Glas sliding doors.
- Additionally, please attach photos of the area where you would like this installed (including the wall and/or ground area)
E-mail your requirements to info@glassgardenrooms.net or send via WhatsApp to 07398 224061
How can I contact you?
You can reach us by emailing our team at info@glassgardenrooms.net, by calling our office number 01455 891789, or by sending us a message on WhatsApp at 07398 224061.
Do you offer supply only options?
Yes, we can arrange for delivery only, please contact us here to find out more information.
How can I pay?
We accept bank transfers, cheques, cash, and credit/debit card payments.
Please note we do not accept American Express.
What deposit do I need to pay?
Our deposit amount may vary dependant on your project but as standard it is between 25% and 50%.
The deposit depends upon the complexity of your project.
Can I see your products before deciding?
We’d be delighted to welcome you to visit our showroom in Rugby, Warwickshire to view our extensive selection of Verandas, Glass Garden Rooms and Pergolas. Visits to the showroom are by appointment only and Monday to Thursday 8am until 3pm and Friday 8am until 1pm.
Alternatively, our surveyor will bring samples of the products including the glass sliding doors, veranda profiles and polycarbonate samples, for you to see the quality of our ranges on our site surveys.
When is your “Sale” on?
At Glass Garden Rooms, unlike many of our competitors, we offer clear and fair pricing all year round instead of inflating our costs to offer a “Sales” price.
Installation
Do you offer installation?
Yes, our installation teams are experienced installers with extensive industry experience
All are approved and vetted installation partners of Glass Garden Rooms Ltd
What areas are included in your free home design and consultancy visit?
We cover most of the Midlands and beyond so we can usually visit you in your home wherever you live. Contact us to arrange a visit.
We’ll measure your outdoor space and discuss suitable products.
Alternatively, if you live elsewhere in Mainland UK, we offer a remote survey over the WhatsApp where we can discuss your project in detail and give you an idea of the price.
How long does a site survey last?
Our site surveys can take anything from 45 minutes to 2 hours
The satisfaction of our customers is our top priority, the survey and consultation is one of the most important stages of making your project exactly as you envisage, without haste.
How long does it take to install my new veranda or glass garden room?
On average a veranda takes 1-2 days to install, and a glass garden room typically takes 3 to 6 days.
Obviously, this depends on many factors, however, we will never rush an installation, it will take as long as is required to install carefully and correctly.
How long after I order my veranda or glass garden room will it take before it’s fitted?
Our standard lead time is 4-6 weeks, excluding holidays etc.
We carry many of our most popular verandas in stock, these can be delivered and installed more quickly.
Lead times will vary due to seasonal fluctuations and the complexity of your project, dates can be provided at the time of your enquiry.
Do I need planning permission?
Generally, planning permission is not required.
Nevertheless, we recommend checking local regulations before proceeding with the installation.
Do you handle electrical connections?
We do not provide electrical connections for any of our products, including LED lighting, louvered roofs or heaters.
We are not insured to perform electrical work on site.
Always consult a licensed NAPIT or another approved electrical contractor before booking to ensure the necessary work can be completed.
Can you supply heating for my new glass garden room?
Yes, we offer a range of freestanding and wall mounted heaters, all of which are designed for the outdoors, these will vary from time to time so for up-to-date details please contact us.
Please see electrical connections above.
What heaters do you recommend?
You should not use any open fire, gas or propane heating sources under your veranda or within your glass room.
Place electric heaters, like infrared heaters, at least 350mm from any glass or polycarbonate sheets to prevent defects such as tension points, cracks, shattering, or melting.
What guarantees are included?
All our installations and products are warranty-backed.
Further information can be found by visiting our Terms and Conditions on our website. www.glassgardenrooms.net.
Features & Options
What are your verandas and glass garden rooms made from?
We use high-quality aluminium for our verandas and glass rooms, ensuring strength, durability, and a long-lasting premium look.
This ensures your new veranda or glass garden room will look great for years to come.
What glass do you use for the roof?
We use 8.8mm laminate glass in all glazed roof systems, meeting industry standards for safety and quality.
Why are you less expensive than the competition but offer a premium quality product?
Glass Garden Rooms operates efficiently by sharing warehouse facilities and getting goods delivered direct to our customers from our suppliers to minimize overheads.
We are a family run company with the aim of keeping our customers happy with not necessarily the cheapest product, but the best value for money.
Additionally, we maintain straightforward pricing without resorting to quoting inflated prices just to offer you huge “discounts” just to get you to sign up on the day, like many of our competitors.
What polycarbonate do you use for the roof and side wall options?
We use a very strong and durable 16mm triple wall polycarbonate in Clear or Opal (Opaque) as standard. We can also offer Opal Solar Control or Ultra-Clear as an upgrade option.
What colours do you offer?
Most of our verandas and glass garden rooms come in the following main colours: Black, Dark Grey, Traffic White and Cream.
Please contact us for RAL numbers if required.
Can we add lighting to our veranda or glass garden room?
Absolutely, we offer LED lighting as an optional extra in all our verandas and glass garden rooms.
If you are considering incorporating LEDs, we recommend completing this as part of the initial project.
What is the difference between a Veranda and a Pergola?
A veranda is a structure typically attached to a building with a single-sloped roof, however, we offer a “freestanding veranda” should you wish to have your veranda or glass garden room placed away from your home in your garden.
A pergola, which can either be attached to a building or stand alone, has a flat roof made of aluminum louvres or laminated glass. These louvres can be rotated to open or close depending on the weather and are operated either by an electric motor or a manual winding pole.
What polycarbonate do you use for the roof and side wall options?
We use a very strong and durable 16mm triple wall polycarbonate in Clear or Opal (Opaque) as standard. We can also offer Opal Solar Control or Ultra-Clear as an upgrade option.
Need help with your order or have a quick question?
Check out our FAQs by clicking on a section below — you might find the answer right away!
Still need assistance? Feel free to call us on 01455 891789, email us at Info@glassgardenrooms.net, or visit our Contact Us page.
